Returns & Refunds
We are happy to refund or exchange any faulty item in UK (including sale) within 14 days of receipt as long as it is unused and in its original packaging (subject to our terms and conditions).
Unfortunately we do not accept any changes or returns on our international orders.
Your right of retraction begins the moment your order is delivered.
You may request the exchange or refund of faulty items, which you must return to us in perfect unused condition accompanied by the original invoice.
Returns will only be accepted if original labels are still attached to each product and the original packaging is fully protected. KOKORI cannot accept returns where labels have been removed.
Please note that you are responsible for the returned product(s) until it reaches us.
We strongly advise that you return to us using a registered, trackable service, with the products fully insured, in the event that the parcel is lost. We request that you include your invoice & reason for return and ship to:
14 Glasbury House
Ferndale road
SW98AY London U.K.
KOKORI will not compensate for returned packages lost in the return shipping.
Returned merchandise shipping charges are at the customer’s expense.
Any shipping or customs charges that may incur when returning the products are the customer’s responsibility. In the case of an exchange however, KOKORI will not charge any additional charges for shipping the new items.
Shoe boxes should also be protected as they are considered part of the product, and your return may not be accepted if the box is damaged.
The client will be totally refunded once the products are received and observed by KOKORI (if they are in desirable condition) in 21 days
If the recipient of the products, as placed in the order form, is different from the individual who made the payment for such products, the sums paid shall be refunded by KOKORI to the individual who made the payment.
KOKORI staff will take every effort to possible to check your purchase thoroughly for any faulty products/items prior to posting to you. Return of any faulty items will be accepted if goods were faulty upon the delivery. Any items return us faulty will be thoroughly inspected by KOKORI staff members upon the receipt and any item deemed to be subject to usage will not be considered as faulty. Under such circumstances please inform us through info@kokori.co.uk as soon as possible when you received the product. Any faulty product/items should be returned to us with in 14 days since being received by you.
GENERAL TERMS AND CONDITIONS
We will be happy to assist you and to solve any questions, feedback or suggestions you may have!
You can contact us by:
• e- mail: info@kokori.co.uk
• mail to the following address: 14 Glasbury House, Ferndale Road SW98AY London U.K.
These General Terms and Conditions of Sale govern the offer and sale of products on our web site (kokori.co.uk) The products purchased on kokori.co.uk are directly sold by KOKORI.
KOKORI is registered in England and Wales. Company UTR 2400157068. Vat Number GB 243214051. Registered office: 14 Glasbury House Ferndale Road SW98AY London
The use and sales carried out on KOKORI Kids website are settled by the following terms and conditions. By placing an order the user:
Accepts that the customer has read and agrees with the following terms and conditions;
Declares to have at least eighteen (18) year of age and/or over the age of majority in the jurisdiction of residence, and the legal possibility to hire and use own means of payment
Will not make a fraudulent use of the website, contrary to law or to the good customs
Ownership Rights
When placing the order, the customer has read the terms and conditions (with attention to conditions about price, name, quantity, color, particularities of products, and cost of services) and accepts them completely.
KOKORI is the owner of the website. All rights, documentation, all content included on this site, such as text, graphics, logos, images, audio clips, digital downloads, data compilations, characters, design, software, codes and format scripts are protected by international copyright laws and licensed to KOKORI Kids. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of KOKORI Kids.
Accuracy and Content
As a KOKORI Kids, we offer for sale luxury and top-quality products.
Kokori.co.uk does not sell flawed products nor products of lower quality as compared to the corresponding standards offered on the market. KOKORI has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. Orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website.
Order and Availability
All items are subject to availability. Our system has been designed to only allow you to order products that we have in stock. However, in the event of an error and your desired product not being available, we will inform you by email within 3 days of receipt of your order.
KOKORI reserves the right to inform the user, within 48 hours (working days) of the order placed, about the unavailability of any product. Further to informing the user about the unavailability, the contract shall be considered as automatically withdrawn for the item unavailable. The cost of the unavailable item will be deducted from the total statement of the used card and the contract will keep being valid for the rest of the order in their normal effect regarding other items being ordered, unless otherwise specified by the user.
Your order is confirmed upon receipt of the email "Order confirmation". The sale will be effective once the order is confirmed by KOKORI. This confirmation is completed upon sending the email of shipping process (maximum 2 working days). KOKORI reserves the right not to confirm an order for any reason (availability of an item, problem concerning the order received, abnormal order, unpredictable problems concerning the delivery or issues concerning a previous order). In this case, KOKORI will contact the client, please allow a maximum delay of 5 working days once the order is registered and a refund will be made. If we are only able to fulfill part of your order, payment will be taken for your whole order, and on dispatch a full refund for the unavailable goods will be made.
Payment
The payment method we accept is credit card: Visa, MasterCard
Our payment method is secure.
If there is an error during the payment process with your credit card, you will immediately receive an e-mail to inform you of the error. in that case, the payment will not be processed and your order will be put into standby. You’ll need to get in touch with us through our e-mail service in order for us to determine a course of action regarding your order.
Applicable law
These terms and conditions comply with English law.
REFUNDS & RETURNS
We don't offer free postage on any returns sent within the United Kingdom. We are happy to refund or exchange any faulty item within 14 days of receipt as long as it is unused and in its original packaging (subject to our terms and conditions).
KOKORI, allows you 14 days from the date of delivery to return a product that you are not satisfied with. Your right of retraction begins the moment your order is delivered.
You may request the exchange or refund of items, which you must return to us in perfect unused condition accompanied by the original invoice.
Returns will only be accepted if original labels are still attached to each product and the original packaging is fully protected. KOKORI cannot accept returns where labels have been removed.
Please note that you are responsible for the returned product(s) until it reaches us.
We strongly advise that you return to us using a registered, trackable service, with the products fully insured, in the event that the parcel is lost. We request that you include your invoice & reason for return and ship to:
14 Glasbury House
Ferndale road
SW98AY London U.K.
KOKORI will not compensate for returned packages lost in the return shipping.
Returned merchandise shipping charges are at the customer’s expense.
Any shipping or customs charges that may incur when returning the products are the customer’s responsibility. In the case of an exchange however, KOKORI will not charge any additional charges for shipping the new items.
Shoe boxes should also be protected as they are considered part of the product, and your return may not be accepted if the box is damaged.
The client will be totally refunded once the products are received and observed by KOKORI (if they are in desirable condition) in 21 days
If the recipient of the products, as placed in the order form, is different from the individual who made the payment for such products, the sums paid shall be refunded by KOKORI to the individual who made the payment.
KOKORI staff will take every effort to possible to check your purchase thoroughly for any faulty products/items prior to posting to you. Return of any faulty items will be accepted if goods were faulty upon the delivery. Any items return us faulty will be thoroughly inspected by KOKORI staff members upon the receipt and any item deemed to be subject to usage will not be considered as faulty. Under such circumstances please inform us through info@kokori.co.uk as soon as possible when you received the product. Any faulty product/items should be returned to us with in 14 days since being received by you.